Meeting Room Leader

Job Snapshot

  • Employee Type: Part-Time Employee
  • Job Type: Customer Service
  • Experience: At least 1 year(s)

Job Description

Alicia is one of our Group Leaders. She is dynamic, enthusiastic, and exhibits a positive and motivational attitude by building energy and excitement in those around her.  Her role is to conduct and facilitate meetings based on corporate guidelines and act as an ambassador for Weight Watchers and its vision. She ensures that members are being cared for, feel like part of the group, are well informed, and are always motivated.  Alicia believes in leading by example and always follows through on her commitments both to herself and others.  On the administrative side, Alicia is also in charge of ordering and managing inventories, maintains all member accounts, and prepares weekly meeting material along with other duties.  Alicia is our successful Lifetime member, at goal, and she is the voice in our Meeting Room.

Are you like Alicia?

Great!  We need someone like you to join as a Leader for our Weight Watchers meeting room.  The ideal candidate will have strong facilitation skills and be a Lifetime Member within 2 pounds of goal. They should demonstrate strong relationship building skills and a thorough understanding of the WW program and processes. Additionally, they will be expected to drive membership and product sales. Other responsibilities include:

  • Conduct and facilitate meetings base on Weight Watchers Canada, Ltd. (WWCL) guidelines
  • Demonstrate the WWCL service vision to ensure member satisfaction and retention by making members feel:
    • Cared for
    • Well informed
    • Part of the group
    • Motivated to succeed
  • Create a welcome, professional, motivating, and engaging meeting environment by utilizing a variety of creative facilitation techniques to meet meeting objectives
  • Demonstrate in-depth knowledge of the most current WWCL program, products, and services through learned techniques, weight management, and following the program
  • Listen and probe members’ needs and recommend program solutions and/or Weight Watchers products to meet members’ needs
  • Prepare the weekly meeting topic and material based on WWCL program guidelines
  • Lead and mentor the meeting room team to identify and share strategies to improve member satisfaction and retention
  • Set goals and targets for meeting room team that align with Member Success
  • Conduct weight goal conferences with members
  • Execute on weekly corporate communication and meeting room collateral
  • Prepare Meeting Room Tally deposit and mail within 24 hours
  • Follow rotation schedule as required in order to:
    •  Share the duty of completing the Tally
    • Adhere to staffing guidelines
  • Able to lift, move and carry a minimum of 25 lbs
  • Able to stand for the duration of the meeting
  • Conduct other duties as assigned

Job Requirements

  • Lifetime members within 2 pounds of Weight Watchers Canada, Ltd (WWCL) weight goal range according to height and BMI
  • Attend mandatory training program and staff meetings in order to develop skills and program knowledge 
  • Strong facilitation skills
  • Dynamic and enthusiastic presence
  • Ability to build a team through collaboration, information sharing, and accountability
  • Excellent organization skills
  • Excellent verbal and non-verbal communication skills